Refund Policy

Refund & Return Policy

Last Updated: July 2026

At TankPaw™, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging whenever possible.
Include all original accessories and components.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Items marked as Final Sale
Gift cards
Products that have been used, damaged, or altered after delivery due to reasons not caused by TankPaw™

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

A damaged item
A defective product
The wrong item

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and work to provide an appropriate solution, which may include a replacement or refund.

How to Start a Return

To request a return, please contact our customer support team:

Email: tankpaw@qq.com

Please include:

Order Number
Full Name
Email Address used for the purchase
Reason for the return

Our support team will provide return instructions after reviewing your request.

Please do not send any items back without contacting us first.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Return Shipping

If the return is due to:

Our error
A defective product
An incorrect item

TankPaw™ will cover the reasonable return shipping costs.

For returns due to a change of mind or ordering the wrong item, the customer is responsible for the return shipping costs unless otherwise required by applicable law.